GTC
General Terms and Conditions (GTC)
As of January 2025
1. Scope
These General Terms and Conditions (GTC) apply to participation in all offers from Yoga – Susanne Pahnke, regardless of the location of the booked event. They form an integral part of the contract for the booked service.
2. Contracting parties
Susanne Pahnke
C/ San Jaime 43
12320 Sant Jordi
Spain
3. Registration, offer, acceptance, conclusion of contract
3.1. The participant’s written registration constitutes acceptance of the offer as described on the website and thus the conclusion of the purchase agreement. Registration can be done in person, by email stating name, address and course/seminar title, or via the booking tool.
3.2. After the participant accepts the organizer’s offer by registering, they will receive a registration confirmation by email. This email will list details of the order and payment, and the invoice will also be included (order confirmation).
4. Storage of the contract text
4.1. The participant can view the organizer’s terms and conditions on the website https://susannepahnke.de/impressum/deutsch/ . The document can be printed and reviewed.
5. Fees / Payment Terms
5.1. The participant books the event in writing. The purchase price is due immediately upon booking and no later than the payment date specified in the invoice/registration confirmation.
The prices listed on the website are final prices.
Susanne Pahnke is entitled to change the applicable prices at the beginning of a new billing period.
6. Rights and obligations of the participant
6.1. The participant is obligated to provide their personal data truthfully and completely. The participant is obligated to promptly notify the company of any changes to their data.
6.2. Participants are responsible for making all necessary arrangements for participation in the event at their own expense. This applies in particular to booking transportation, accommodation, and meals for retreats, workshops, and seminars.
6.3. Participation in the event requires normal mental and physical resilience. If the participant is under medical or psychotherapeutic treatment, they are required to discuss their participation with their doctor or therapist.
6.4. The participant is required to inform the organizer of any physical or mental limitations or complaints before the start of the event.
6.5. Participants have no right to have the event conducted by specific instructors. In the event of the short-notice, unforeseen cancellation of the announced instructor, for example due to illness or other important personal reasons, the organizer may provide a substitute instructor for the booked retreat.
7. Rights and obligations of the organizer / Minimum number of participants
7.1. The scope of services to be provided by the organizer is limited exclusively to the execution of the yoga event. The organizer does not provide or arrange any services related to the participant’s arrival and departure, accommodation, or meals. No travel services are provided; the organizer is neither a tour operator nor a travel agent.
7.2. The organizer is entitled to modify the schedule or content of the event or to omit individual components, provided that the objective and overall character of the event are not altered. In unforeseen circumstances (illness, emergencies, etc.), the organizer is entitled to appoint a substitute instructor.
7.3. If the minimum number of participants is not reached, the event will not take place and the payment made will be refunded in full. The participant will be informed of this promptly.
7.5. The organizer reserves the right to postpone or cancel the event for reasons beyond his control.
This is particularly the case if, due to the announced yoga teacher being prevented from attending, for example by illness, no other teacher can take over the retreat, or if other unforeseeable events or force majeure endanger, impair or prevent the event from taking place.
The participant will then receive an immediate refund of the course fee. The participant has no further claims. In particular, the organizer is not obligated to reimburse the participant for cancellation or rebooking fees for transportation and hotel services already provided.
8. No right of withdrawal for yoga events
Consumers have no right of withdrawal, § 312g para. 2 sentence 1 no. 9 of the German Civil Code (BGB). Booking an event constitutes a service related to a leisure activity. According to § 312g para. 2 no. 9 of the German Civil Code (BGB), there is no right of withdrawal for such services.
9. Cancellation by participant – cancellation fees
9.1. Lessons will begin promptly at the agreed time.
9.2 Personal training sessions can be cancelled up to 24 hours before the scheduled training appointment (except in cases of illness or accident). After this time, the full fee for the booked training session will be charged.
Susanne Pahnke is not obliged to make up for a training session that was delayed through no fault of her own.
9.3 Retreats: Participants may cancel their registration at any time before the start of the event by notifying the organizer in writing. If a participant cancels, the organizer may demand a flat-rate cancellation fee. This fee will be calculated as a percentage of the registration fee, based on the date the participant’s written cancellation notice is received, as follows:
The cancellation deadlines are specified individually in each offer.
Unless otherwise agreed, the following deadlines apply:
- Up to 8 weeks: no costs
- Up to 6 weeks: 60%
- then 80% of the agreed price
9.4 The participant may nominate a substitute participant up until the start of the booked event, who will assume the rights and obligations of the contract.
10. Rights of withdrawal; termination due to special circumstances
10.1. The short-notice replacement of the announced instructor by the organizer, for an important reason, does not entitle the participant to withdraw or terminate the contract.
10.2. If the execution of the event is significantly hindered, endangered, or prevented by force majeure that was unforeseeable at the time of contract conclusion, both the participant and the organizer may terminate the contract. The mutual rights and obligations arise from the statutory provisions.
11. Liability
11.1 The participant undertakes to use courses and offers from Susanne Pahnke only if there are no medical concerns to the contrary.
This event is not a therapeutic measure and is not a substitute for a medical diagnosis or psychiatric/psychotherapeutic treatment. Participants with acute physical or mental health problems should consult their treating physician beforehand. In case of doubt, participants are responsible for obtaining a medical certificate at their own expense to ensure they are fit to participate before the training begins and, if necessary, providing a medical certificate.
11.2 The use of Susanne Pahnke’s courses and services is at the participants’ own risk. Susanne Pahnke excludes all liability to the client for any property damage and/or personal injury that is not caused by gross negligence or willful misconduct, including that of any agents.
11.3 The organizer is not liable for services provided by third parties, in particular for travel services or claims by participants arising from their contractual relationship with the seminar hotel.
12. Declaration of consent for image and video recordings
12.1. The organizer reserves the right to take photographs and videos during the event for use and publication on its own website and social media accounts, as well as for sharing with cooperation partners (teaching staff, seminar hotel, etc.) for use and publication on their websites and social media accounts for advertising and description purposes.
12.2. The participant hereby declares his consent to the taking of photographs and videos of his person in accordance with section 12.1 of these terms of use.
12.3. The participant may revoke his consent on site and before the taking of the photographs and videos to the person taking the photographs and videos.
13. Data Protection
Susanne Pahnke electronically stores the clients’ personal data and uses it exclusively for the purpose of fulfilling the aforementioned services. Participants consent to the processing and use of their personal data to this extent.
14. Other
Should individual provisions of the foregoing agreement be wholly or partially invalid, the validity of the remaining provisions shall not be affected